Refund policy

1. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us promptly at service@girwem.com with your order number and clear photos or videos, we will provide an appropriate solution for this issues.

Fit issues resulting from the customer's size selection are generally not considered product defects. However, if you choose to keep the dress and have it altered locally, we may contribute up to 20% of the item price toward reasonable alteration costs.

2. Return & Exchange Policy
You may request a return within 30 days of delivery. Returned items must be unworn, unused, unwashed, unaltered, with original tags. Customized items cannot be returned, hope you can understand.
For returns due to reasons not our fault such as size selection, fit preference, or change of mind, the customer is responsible for return shipping.

3. How to Return
Before returning an item, email service@girwem.com with your order number, return reason.

We will provide return instructions and the correct address.

4. Refunds
After receiving and inspecting your return, your refund will be processed to your original payment method within 10 business days. If you haven't received your refund, first check with your bank/card company, and contact us to check.

5. Contact Us

For questions about returns, exchanges, or refunds, contact:

Email: service@girwem.com